Use when: Customer has placed at least one order. Drip is cancelled (sale completed).
Goal: retention and upsell.
Opening Agent: Hi, is this [First Name]? ... Great, this is [Your Name] from Biotech Compounds. I know you may not have been expecting my call, so I'll keep it brief.
Agent: How did everything go with your last order? Did you receive everything as expected?
📋 If they had any issues: check order status in the portal (CALL CENTER → Orders). Escalate to supervisor if needed.
Agent: A lot of researchers who ordered [Previous Product] also find great results pairing it with [Complementary Product]. We're happy to help you think through your protocol if that would be useful.
Agent: Your next order won't have the first-order discount, but our pricing is already very competitive — and free shipping kicks in at $300. Would you like me to walk you through what we have available, or send you directly to the shop?