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Avalon

Aesthetic Match Call Center Context Guide

What Is AestheticMatch?

AestheticMatch is a luxury concierge service that connects people considering plastic surgery or cosmetic procedures with board-certified surgeons. We do the research, vetting, and scheduling so patients don't have to.

We are NOT:

  • A directory or listing site

  • A pay-to-play platform where doctors buy rankings

  • A medical practice (we don't provide medical advice)

We ARE:

  • A free concierge service for patients

  • A matchmaker between patients and vetted surgeons

  • A guide through the entire process, from first call to post-op


Why AestheticMatch Exists

Finding a plastic surgeon is broken. Here's what most people do:

  1. Google "[procedure] near me"

  2. See a bunch of ads and paid listings

  3. Spend hours reading reviews (many fake)

  4. Book 3-4 consultations at $150-500 each

  5. Waste $500-2,000 and weeks of time

  6. Still not sure who to trust

AestheticMatch fixes this. We do the research, check the credentials, verify safety records, and match patients with surgeons who actually fit their goals and budget—so they get it right the first time.


How It Works (The Funnel)

Step 1: Discovery Call

Patient talks to our concierge team (30 min). We learn:

  • What procedure(s) they want

  • Why they want it

  • Timeline and budget

  • Location / travel flexibility

  • Any past consultations or concerns

Step 2: Matching

Our team reviews our surgeon network and selects 2-3 best-fit options based on:

  • Procedure specialty

  • Aesthetic style (natural vs dramatic, etc.)

  • Price range

  • Location

  • Availability

We present matches to the patient with context on each surgeon.

Step 3: Consultation

We schedule the consult directly with the surgeon's office. The patient pays the surgeon's consult fee (if any), not us. We prep both sides so the appointment is productive.

Step 4: Decision & Surgery

We help compare quotes, answer questions, and coordinate logistics. After surgery, we check in to make sure everything went well.


Our Value Props (What Makes Us Different)

1. Completely Free for Patients

We never charge patients a dime. Surgeons pay us a referral fee when a patient books. The patient's price is the same (or better) than if they found the surgeon on their own.

2. Unbiased Matching

Unlike RealSelf, Yelp, or Google, we don't sell rankings. Surgeons can't pay to be recommended. Our matches are based on fit, not ad spend.

3. Actually Vetted Surgeons

We don't just check if they're board-certified. We:

  • Verify credentials and training

  • Review reputation with industry insiders

  • Check reviews across platforms

  • Search for pending or past lawsuits

If something sketchy comes up, they're not in our network. Period.

4. Saves Time

Instead of spending 10+ hours researching, patients get a curated shortlist of 2-3 surgeons who actually match their goals. We do the homework.

5. Saves Money

Most patients see 3+ consults before choosing a surgeon, spending $500-2,000 in consult fees alone. We help them find the right match faster—often on the first try.

Our relationships with surgeons also mean patients often receive preferred pricing.

6. Priority Treatment

Surgeons in our network know our patients are serious and pre-qualified. Patients often get faster appointment availability and better attention.

7. Human Support Throughout

Real people, not chatbots. Our concierge team is available from first inquiry to post-op check-in. Patients always have someone to call.


What to Say (and Not Say)

DO Say:

  • "Our service is completely free to you"

  • "We vet every surgeon in our network—including checking for lawsuits"

  • "Most patients save hundreds of dollars in wasted consult fees"

  • "We match you with 2-3 surgeons who fit your goals and budget"

  • "Our patients often get preferred pricing and priority scheduling"

  • "You'll have a dedicated concierge with you the whole way"

DON'T Say:

  • ❌ Specific discount percentages ("You'll save 20%")

  • ❌ "We guarantee you'll find your perfect surgeon on the first match"

  • ❌ Anything that sounds like medical advice

  • ❌ "We're better than [specific competitor]"

  • ❌ Promises about surgical outcomes

If Asked About Re-Matching:

"Our goal is to get it right the first time, and we usually do. But if the first matches don't feel like the right fit, we'll absolutely go back and find you other options. We're with you until you're confident in your choice."


Common Procedures We Handle

Body:

  • Liposuction / Lipo 360

  • Tummy Tuck (Abdominoplasty)

  • BBL (Brazilian Butt Lift)

  • Mommy Makeover

  • Body Lift

  • Arm Lift

Breast:

  • Breast Augmentation

  • Breast Lift

  • Breast Reduction

Face:

  • Facelift

  • Rhinoplasty (Nose Job)

  • Eyelid Surgery (Blepharoplasty)

  • Neck Lift

  • Chin Implant

Non-Surgical:

  • Botox / Fillers

  • Laser treatments

  • Skin tightening


Quick Stats

  • Hundreds of surgeons in our network nationwide

  • Based in Tribeca, New York City

  • Founded by Phillip Hui-Bon-Hoa

  • All surgeons are board-certified and individually vetted


The Bottom Line

When patients ask "Why should I use AestheticMatch?", here's the simple answer:

"Finding a plastic surgeon is a big decision, and most people waste time and money figuring it out on their own. We do the research for you—vet the surgeons, check for red flags, and match you with doctors who actually fit what you're looking for. It's free, it's unbiased, and you'll have a real person helping you the whole way."



Moira

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