Our Job:
Our Job is to build value. For them to find value in using our product as we offer a high quality shower head spa that not only saves water but also purifies it for a healthier shower.
Our refund Policy is very simple, we must make sure to de-escalate and satisfy our customers.
Refund Policy:
UPDATE: ShowerEnvy Update: Refund Policy (3/18/26)
Loose Refund Policy - Immediate full refunds for all refund requests (Product and VIP charges).
Refund errors - Please ask for paypal email.
Same Day Cancellation:
Within 3 hours: We cancel cancel the order.
Outside 3 hours: We can cancel the order but we'll charge a 10% cancellation fee for cancellation requests outside 3 hours. As orders are processed to be fulfilled once placed.
For outside 24 hours:
We have a 60 day money back guarantee from the date of receiving the product for ShowerEnvy 2.0.
We have a 90 day money back guarantee from the date of receiving the product for ShowerEnvy 5.0.
Outside 60/90 days but not exceeding 120 days, we can authorize return if the customer is making threats and/or is extremely irate.
For Shopify only orders (Non-Checkout champ):
NON-Checkoutchamp orders (Shopify Orders) needs to be refunded manually on a different system. Please submit on the form below all refund request for Shopify Orders.
https://docs.google.com/forms/d/e/1FAIpQLSeEVVhCvsHWJcDaavN1oqUBQFILeijJ-8YWfArHAZzGRP3NSQ/viewform
Cancel the VIP membership proactively if the customer had a bad experience or troubles with the order. (Partial/Full Refund/Return/Cancel Requests and other issues)
Refund Tools:
Strict Refund Policy: No full refunds upfront even with valid threat - Customer has to return the product back for a refund.
Fact Find / Probing Question, Build Value, & Explain Pricing
Replacement (For defective/Damaged/broken claims)
Free Hose & Holder (If customer complains that it is not included and cannot use the shower head)
25% partial refund
Mail Story
40% Partial refund
RMA
Threat Calls / Irate Customer - Follow Refund Tree
Refund Pitch:
Fact Find / Probing Question, Build Value, & Explain Pricing
Probing questions are intended to promote critical thinking as well as to get the person asked to explore their personal thoughts and feelings about a particular subject.
Build product value by providing product benefits.
60/90 day Money Back Guarantee
Pricing explanation helps the customer understand what was purchased.
Replacement (For defective/Damaged/broken claims)
I can send you a replacement free of charge.
Free Hose & Holder
If customer complains that it is not included and cannot use the shower head
25% Partial Refund.
25% Partial Refund
Explain Mail Story
Explain the hassle of returning the product before getting a refund, basically making them understand that our save offers are better than waiting around for a refund.
The hassles of returning the product - customer need to pay for shipping it back, then wait 2-3 weeks regarding an update from email if the product is eligible for refund.
Condition based restocking fee depending on the condition of the product when returned. 15% for products in good & unused condition. 25% on used products. (Can waive if the customer is insisting not to pay for restocking)
RMA Downsell
"I have been approved to issue you an immediate 40% refund of (REFUND AMOUNT) and you can continue to use the product."
Issue RMA
"OK (CUSTOMER NAME), grab a pen and some paper, I have some important information for you to take down to process the return properly (WAIT FOR RESPONSE). OK your RMA number is (GIVE NUMBER). Please put that on the outside of the package and return to:
7864 Ronson Rd Suite A
San Diego, CA 92111
Cancel the VIP membership proactively if the customer had a bad experience or troubles with the order. (Partial/Full Refund/Return/Cancel Requests and other issues)
All Threat Calls should be submitted on the form below:
https://docs.google.com/forms/d/e/1FAIpQLSerjyQmxtJKdwNFTiAyXDdAZPlbqe0Ch7UdQ6h0fhPwcaXdwQ/viewform
For Shopify only orders (Non-Checkout champ):
NON-Checkoutchamp orders (Shopify Orders) needs to be refunded manually on a different system. Please submit on the form below all refund request for Shopify Orders.
https://docs.google.com/forms/d/e/1FAIpQLSeEVVhCvsHWJcDaavN1oqUBQFILeijJ-8YWfArHAZzGRP3NSQ/viewform