Hi [Customer Name],
Thank you for reaching out and I am sorry to hear that you want to cancel your order.
I'm happy to have this matter resolved for you ASAP. Our product provides safe, science-backed, and effective solutions for women to manage the natural symptoms of menopause and related intimacy issues without relying on hormones. With that being said, I'm confident that once you try the product you will love it. Why don't you give our product a try?
Additionally, what I can do is give you a 30% partial refund to keep the order. This way, you will get the amazing benefits of our product at a highly discounted price.
Please let me know how you would like to proceed.
Hi [Customer Name],
Thank you for reaching out and I am sorry to hear that you want to return your order.
I'm happy to have this matter resolved for you ASAP. Our product provides safe, science-backed, and effective solutions for women to manage the natural symptoms of menopause and related intimacy issues without relying on hormones. With that being said, I'm confident that once you try the product you will love it.
Additionally, what I can do is give you a 50% partial refund to keep the order. This way, you will get the amazing benefits of our product at a highly discounted price and avoid the hassle of returning the product. If you decide to return:
Products must be sealed / unopened. It will go through inspection once received.
You need to pay for shipping it back which varies depending on the courier you will choose.
Then wait 2-3 weeks regarding an update from email if the product is eligible for refund.
Please let me know how you would like to proceed.
Subject: Important update regarding your order #[Order Number]
Hi [Customer Name],
Thank you for shopping with us! We are reaching out regarding your recent order for the [Item Name].
Due to a technical error, this item was incorrectly listed as an unofficial product with a price of $0. As this was a system glitch, we are unable to fulfill this specific part of your order and have had to cancel it.
We know this is disappointing, and we want to make it right. We’d love to help you get the official version of the product (or anything else that catches your eye) at a discount.
Please use the code below for 20% off your next order:
PROMO CODE: PEG20
If you have any questions or need help finding the correct item, just hit reply!
Hi (Customer Name),
To get your free gift, please:
1. Leave a Review on our website: https://www.trustpilot.com/review/lubracil.com
2. Take a Screenshot of the review confirmation.
3. Email Us the screenshot and your shipping details.
We’ll send your free bottle once we get your email. Let us know if you need any help!
Thank you for your email.
I just looked your order up and it shows that you took advantage of being a VIP customer. Being a VIP customer gives you amazing benefits that will save you money.
Let me explain more about what you are receiving as a VIP customer. You actually get access to some of our best products that we sell for FREE on a monthly basis. Because our customers are buying thousands of units a day we are able to offer our VIP customers massive discounts on products.
Here are some of the other benefits:
(3) Free products - Topical Vulva Cream, Menopasue Relief Gummies, MenoBurn Tablets
Get access to our VIP website where they can order free products by only paying for S&H and get Lubracil's premium products at a highly discounted price.
You can check the free products available at: https://vip.lubracil.com/
If for some reason you aren’t interested in remaining a VIP customer I can cancel that for you today. Please let me know what you would like to do and I will happily help out.
Thank you for your email.
I just looked your order up and it shows that you took advantage of being a VIP customer. Being a VIP customer gives you amazing benefits that will save you money.
Let me explain more about what you are receiving as a VIP customer. You actually get access to some of our best products that we sell for FREE on a monthly basis. Because our customers are buying thousands of units a day we are able to offer our VIP customers massive discounts on products.
Here are some of the other benefits:
Free expedited shipping
Get access to our VIP website where they can order free products by only paying for S&H and get Lubracil's premium products at a highly discounted price.
You can check the free products available at: https://vip.lubracil.com/
If for some reason you aren’t interested in remaining a VIP customer I can cancel that for you today. Please let me know what you would like to do and I will happily help out.
Hi (Customer Name)
We are sorry to see you go as a customer. I have gone ahead and canceled your account today. You will not receive further billings from us.
If you have any further questions, please let us know.
Hi (Customer Name)
I just let my manager know about your refund request and she approved to refund 50% of your subscription charge.
Additionally, your membership has been canceled and I can confirm that you will not be billed again. If you have any other questions and/or need anything else feel free to email me back and I will respond ASAP.
Hi (Customer Name)
I just spoke with my manager and I was able to get a full refund for the VIP subscription charge. The refund usually takes 3-5 days to be applied to your card depending on what bank you are with.
We realize that sometimes things are signed up for an accident. Rest assured that you will not have any future billings since your subscription has already been canceled.
Have a great rest of your day!
Hi [Customer Name],
Thank you so much for reaching out and sharing your experience! It truly makes our day to hear that [Product Name] is working out so well for you.
We are currently trying to spread the word to other [Company Name] fans, and we’d love to feature your feedback on our Trustpilot page: https://www.trustpilot.com/evaluate/lubracil.com.
As a special thank you for your support: If you wouldn't mind taking a minute to post your thoughts there, we’d love to send you any product of your choice from our store, completely free. Once your review is live, just reply to this email with a screenshot or the name you used, and I’ll get your gift processed and shipped out immediately!
One small request: Since this free gift is a private "thank you" from us to our most loyal customers, we kindly ask that you refrain from mentioning the free product in the review itself. We’d love for your feedback to stay focused purely on your genuine experience with [Product Name].
Thank you again for being such a great part of our community