BANK CALLS WITH NO CUSTOMER INFORMATION:
IF: WHAT COMPANY AM I CALLING?
Let me get your first and last name so I can locate an account.
DO NOT PROVIDE PRODUCT/COMPANY NAME UNTIL YOU LOCATE CUSTOMER ACCOUNT
Continue locating the account as usual.
IF NO ACCOUNT:
Oh I see (CALLER NAME), I misunderstood. We provide customer support for Shower product such as Shower Heads and mineral filtration stones.
IF THEY ASK FOR OUR WEBSITE:
Provide https://ecospashop.com/