Pricing:
Benefits:
Free Product each month
Free Shipping insurance on all orders
VIP Pricing on our product-of-the-month launches
Auto enrolment into our giveaways
Note: Customer can only order 1 free item each month in the VIP shop. Customer has to pay S&H for the VIP order.
What is a VIP Membership?
VIP membership allows the customer to get access to a free product every month from a variety of brands and be enrolled to a subscription.
How it was ordered?
During checkout, there's a box that shows customer agreed to the VIP membership below where their information is filled.
How does it work?
Once the customer agreed to be a member, they will receive an Activation Email where they would have to activate their account by setting up a password. It also has the link to our VIP store.
VIP Website:
For VIP orders, they can be accesses thru the same CRM https://crm.checkoutchamp.com/customer/cs/.
Cancellation Tools:
Explain how they were signed up
Explain VIP membership benefits & Probe if they have activated their VIP account.
If not activated, advise to activate first. Inform the customer about the activation email that they receive.
Or provide registration link:
Cancel
Cancel the VIP membership proactively if the customer had a bad experience or troubles with the order
(Partial/Full Refund/Return/Cancel Requests and other issues)
Refund Tools:
50% Partial Refund
100% Full Refund
Valid Threats: IRATE, BBB, BANK
Up to 6 months only. Explain:
If card payment: inform the customers that after 6 months, payment gateways are already closed. So no more actions are allowed for the transaction.
If paypal: inform the customers that PayPal doesn’t allow anymore actions to the transaction as it’s already over the time limit.
BBB, AG, and FTC Threats:
Up to 6 months only.
We can only refund all charges if:
If customer is really insisting - made multiple calls at different days.
Has valid threats stated above.
NOTE: All Threat Calls should be submitted on the form below:
https://docs.google.com/forms/d/e/1FAIpQLSeM0Qjykd_y5QwBMHLC71VUTgs2WILYES1fu_jvaoyQXR8Orw/viewform