Benefits - the benefits varies depending where it was signed up. It is being offered during initial checkout and during upsell offers:
If placed during initial checkout - it will have these benefits:
(3) Free products - Topical Vulva Cream, Menopasue Relief Gummies, MenoBurn Tablets
Get access to our VIP website where they can order free products by only paying for S&H (Up to 10 products monthly) and get Lubracil's premium products at a highly discounted price
Sample Account Link how it will show on checkoutchamp: https://crm.checkoutchamp.com/customer/cs/details/?customerId=40657
If placed during upsell - it will have these benefits:
Free expedited shipping
Get access to our VIP website where they can order free products by only paying for S&H (Up to 10 products monthly) and get Lubracil's premium products at a highly discounted price
Sample Account Link how it will show on checkoutchamp: https://crm.checkoutchamp.com/customer/cs/details/?customerId=30401
What is a VIP Membership?
VIP membership allows the customer to get access to free products every month from a variety of brands by only paying Shipping and Handling and be enrolled to a subscription.
What is the VIP Billing Cycle?
The VIP membership is free for the first 14 days, after that, the customer will be billed $49.91 and every 90 days thereafter until they cancel.
How it was ordered?
During checkout, there's a box that shows customer agreed to the VIP membership below where their information is filled.
How does it work?
Once the customer agreed to be a member, they will receive an Activation Email where they would have to activate their account by setting up a password. It also has the link to our VIP store.
VIP Website:
Refund and Cancellation Tools:
Cancellation Tools:
Explain how they were signed up
Explain VIP membership benefits & Probe if they have activated their VIP account.
If not activated, advise to activate first. Inform the customer about the activation email that they receive.
Or provide registration link:
Cancel
Refund Tools:
Deny (Situational): If there is a VIP item/s ordered. If they used the benefit, please cancel VIP only and deny the refund request. If they insist, or they get irate, you can refund but do not refund the month when they utilized the subscription, unless of course, if there's a valid threat.
50% Partial Refund
100% Full Refund
No threat: Up to 2 months of refund.
Valid Threats: IRATE, FTC, AG, BBB, BANK
100% Full Refund