Benefits:
Up to 10 free items and only pay for shipping or 50% off products (offered and available on the VIP Store)
Giveaways (offered and coming soon)
Special Discounts and Deals (offered and coming soon)
What is a VIP Membership?
VIP membership allows the customer to get access to free products every month from a variety of product by only paying Shipping and Handling and be enrolled to a subscription.
How it was ordered?
During checkout, there's a box that shows customer agreed to the VIP membership below where their information is filled.
How does it work?
Once the customer agreed to be a member, they will receive an Activation Email where they would have to activate their account by setting up a password. It also has the link to our VIP store.
VIP Website:
rewards.mvfbrands.com
Refund and Cancellation Tools:
Note: Proactive VIP Cancellation for Fully Refunded orders. Partial refund - VIP Stays active.
Cancellation Tools: (BASED ON WHAT WE CURRENTLY DOES FOR REVBOOST)
Explain how they were signed up
Explain VIP membership benefits & Probe if they have activated their VIP account.
If not activated, advise to activate first. Inform the customer about the activation email that they receive.
If no access, please resend using the instructions below:
Please make sure the customer's email address on Shopify and check out champ is correct.
Access the customer's VIP account through VIP Shopify <<< Take Note - Not the main Shopify
Go to the Customers Tab
Click on MORE ACTIONS
Click on RESEND ACCOUNT INVITE
Cancel
Refund Tools:
50% Partial Refund
100% Full Refund
No threat: Up to 2 months of refund.
Valid Threats: IRATE, FTC, AG, BBB, BANK
100% Full Refund
Refund request for other VIP Charges:
ONLY IF VALID THREAT & VERY IRATE CUSTOMERS -
Inform the customer that we can only refund up to 6 months only.
If insists:
Gauge the customer - If anger level is 7 out of 10 or more (raising voice, making threats, anything government or attorney related extremely frustrated), refund what is asked. Prioritize customer satisfaction.