Pricing:
First 30 days: $0.00
After 30 days and every month thereafter: $15.99
Benefits:
Free products every month by only paying the cost of shipping.
Up to date knowledge on when a new product is added in the store.
Save $100 every month.
What is a GEAR Eleveation Gold Membership?
VIP membership allows the customer to get access to free products every month from a variety of brands by only paying Shipping and Handling and be enrolled to a subscription.
How it was ordered?
During checkout, there's a box that shows customer agreed to a Gold membership beside where their information.
How does it work?
Once the customer agreed to be a member, they will receive an email confirmation providing an introduction to the VIP Gold Membership along with the login information for the customer and the membership store.
GEAR Elevation Gold Membership Store: https://www.gearelevationgold.co/
For Gold VIP orders, direct them to email support for assistance. Orders from the VIP membership website are found on a different Shopify CRM.
Refund and Cancellation Tools:
Cancellation Tools:
Explain how they were signed up
Explain membership benefits & Offer to re-send logins
One free product on VIP Store via coupon code (FREESHIP)
Cancel
Refund Tools:
50% Partial Refund
100% Full Refund
Valid Threats: IRATE, FTC, AG, BBB, BANK
100% Full Refund
Goal is customer satisfaction. We can negotiate refund up to 6 months of VIP membership charges. Deny further refunds after 6 months, explain that it is most that we can process. If still insisting, submit CIF.