General Learning

Already Contacted Bank

• Already Contacted Bank (Learning Guide)

• Already Contacted Bank (Policies and Procedures)

Escalation Forms

• GEAR: VIP Login Credentials Email Request

• GEAR: Shipping Issue Escalation Form

• GEAR: Fulfillment Same Day Cancellation

• MFL: Subscription Cancellation Request

• MFL: Billing Information Update Request

• MFL: Account Update Request Form

• CIF: Campaign Issue Tracking

Fraud Claim

• Fraud Claim (Learning Guide)

• Fraud Claim (Policies and Procedures)

Phone Orders

• Phone Orders

• Payment Declined Order

Refund Concerns

• Refund Not Received (RNR)

• Refund Error & Manual Refund Resolution (Per Campaign)

• Refund Request (Returned Item)

Save Concerns

• Price Match (Learning Guide)

• Call Tag Lists

Shipping Concerns

• Product Not Received (PNR)

• Delivery Time Frame (Per Campaign)

• Tracking Websites (Per Campaign)

Unable To Locate Account Scenario

• Unable to Locate (UTL)

Call Center Terms

• Terms

Test Calls

Test Call Process

Wildix Callback Campaign IDs

Wildix Callback Campaign IDs