What's the shipping & tracking process?
Once your order is processed & shipped, we'll send you a confirmation email. This can take up to 2-3 business days. Once shipped, you can expect your order to arrive between 5-7 business days, depending on your location.
Campaign Specific:
Customers are able to track their orders in the website where they placed the order. (Track your Order page)
Complaining because of high shipping & handling fee.
Explain that it is priced at $14.95 because the product comes in a custom box and the hat and with insured shipping.
If the customer wants to cancel because of the shipping cost:
Offer 50% partial refund for the S&H
Shipping Time:
Belico hats are custom pre-ordered hats. Current lead time (production time) is 25 days (which may exceed the expected drop date). Our job is to make customers happy and satisfied with customer service to prevent chargeback.
Explain:
Some hats had a 2-3 week delay due to embroidery issues during production, but all have been fixed and we're back on track! You should receive your tracking information once it is available. Once shipped, you can expect your order to arrive between 5-7 business days, depending on your location.
Some hats had a 2-3 week delay due to machine malfunction during production, but all have been fixed and we're back on track! You should receive your tracking information once it is available. Once shipped, you can expect your order to arrive between 5-7 business days, depending on your location.
Some hats had a 2-3 week delay due to supplier issues during production, where we received the raw materials late, but all have been fixed and we're back on track! You should receive your tracking information once it is available. Once shipped, you can expect your order to arrive between 5-7 business days, depending on your location.