Time Stamps
1:15
Introduction - Topics
3:15
Checkout Flow - Step by step walkthrough
5:50
How transparent is the VIP being offered to the customer
9:30
VIP terms
11:10
Rewards Program
14:50
VIP Overview
23:08
Handling VIP (Customer service)
29:00
Support Center
38:30
Customer Portal Navigation
43:00
How to redeem and use points
51:40
VIP Talking Points