Subscription Terms and Conditions:
Core:
Customer can either buy a product one time or they can join the subscription and get the product every 30 days for a 10% discount price. customer will be billed a Shipping and Handling fee and will receive 30 day supply of the product. They are billed and the product is shipped the next day. Customer may call in and change the frequency of their billing model. (30, 60 or 90 days)
Upsell:
The customer is given an option to purchase 3 bags at $25 each. ($75 upsell) This upsell should be on a 90-day subscription or sold as a one-time purchase.
Cancellation Tools:
Fact Find / Probing Question, Build Value, Explain Pricing
Postpone Sending The Product (changing the date of the product being processed or changing the subscription in the CRM to 60 or 90 days)
Offer Free Shipping
Reduce Price (Move the customer to a discounted campaign in the CRM or manually enter the discount percentage in the customer profile in the CRM) Up to 50%.
Cancellation
Cancellation Pitch
Postponed Sending Product:
"If you have too many unopen bags or just don't need one every month we can go ahead and change your subscription instead to 60 days where you'll get the product every 60 days and only be charged every 60 days, instead of 30. Or every 90 days where you'll get the product every 90 days and only be charged every 90. "
Reduce Price
"I know that a lot of customers think the product is over priced or can't afford it right now. If that's the case we would love to give you a discount on your product. We love dogs and we know our product is the best for them. Please let me know what you think you can afford monthly on the supplements and we'll work with you on it".{if needed} "I can also offer Free-Shipping"
Cancel subscription:
"We are sorry to see you go, I have canceled your subscription, and rest assured there will be no future billings from us. Please know in the future if you do decide to come back, let us know ahead of time so we can get you a discount on our products. Thank you so much for being a WoofWell customer and we appreciate your business."