Product Not Received Tools:
Verify address
Provide Tracking Number & Status
Check with Local Post Office
Reshipment
What's the shipping & tracking process?
Once your order is processed & shipped, we'll send you a confirmation email. This can take up to 3-7 business days. Once shipped, you can expect your order to arrive between 5-10 business days, depending on your location.
https://www.gearelevation.com/policies/shipping-policy
Campaign Specific:
Policy Update: Zendrop (Fulfillment) will not process refunds or replacements if tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for refund or replacement. *Please advise the customer to contact the post office and ask for a non-delivery certification so we can process a reshipment or refund in our system.* Please advise to send it to our email support.
Delivered claiming PNR - If asking for refund or reshipment:
Explain to the customer that we need non-delivery certification from the local post office before we are able to issue any refund or reshipment. Please advise to send it to our email support.