Our Job:
It doesn’t matter if we produce the highest quality supplements if the customer aren’t happy with the service we provide. We strive to give the best customer support experience.
All our products are manufactured in a NSF-Certified GMP facility.
Refund Tools:
Explain Pricing and Benefits
15% Partial Refund
Mail Story
50% RMA Downsell
RMA
Escalation Threats: Bank, BBB, AG or FTC
Full Refund
Goal is Customer Satisfaction.
Refund Policy:
Our refund policy is valid for 60 days from the order date even for used bottles. If 60 days have passed after the ordered date of the product, we can give back 50% of the charge or have them return UNOPENED bottles only.
Re-Stocking Fee only applicable if Customer RTS the items: $5.95 per bottle
Refund Pitch:
Fact Find / Probing Question, Build Value, & Explain Pricing
Probing questions are intended to promote critical thinking as well as to get the person asked to explore their personal thoughts and feelings about a particular subject.
Build product value by providing product benefits.
Pricing explanation helps the customer understand what was purchased.
Partial Refunds in Lieu of RMA.
15% Partial Refund
Explain Mail Story
Explain the hassle of returning the product before getting a refund, basically making them understand that our save offers are better than waiting around for a refund.
The hassles of returning the product - customer need to pay for shipping it back, then wait 2-3 weeks regarding an update from email if the product is eligible for refund.
RMA Downsell
"I have been approved to issue you an immediate 50% refund of (REFUND AMOUNT) and you can continue to use the product."
Issue RMA
"OK (CUSTOMER NAME), grab a pen and some paper, I have some important information for you to take down to process the return properly (WAIT FOR RESPONSE). OK your RMA number is (GIVE NUMBER). Please put that on the outside of the package and return to: Me First Living , 1863 Pioneer Pkwy E. STE 616, Springfield, Or 97477
Refund in Full for Valid Threats
"(Customer Name), We don't want to make you upset. I can issue a courtesy refund back to you today. There will be no more future billings."