Objective: To convert positive customer feedback into verified Trustpilot reviews by offering a "Loyalty Gift" (free product of choice).
When a customer expresses high satisfaction (via phone, chat, or email), we will invite them to share that experience on Trustpilot. To thank them for their time, we are authorized to offer them one free product of their choice.
To comply with platform guidelines and keep this as a private "thank you," customers must not mention the free product in their review. * The Scripting: Always frame the gift as a "private token of appreciation" or a "loyalty thank-you" rather than a payment for the review.
Phone Contact:
Identify: Catch the customer when they are praising the product.
The Offer: Use the provided spiel to offer the free product for a Trustpilot post.
If the customer agrees, submit customer’s information here:
Phone Spiel:
That is so great to hear! We really pride ourselves on [Product], so I'm glad it’s working out for you.
I’d love to get that feedback onto our Trustpilot page to help other shoppers. I’m going to send you a quick email right now with the direct link. If you wouldn't mind posting your thoughts there and replying to my email with a screenshot or a heads-up when it’s done, I’ll let you pick any product from our store and I'll ship it out to you completely free of charge!
The only thing we ask is that you keep the free product mention out of the review—we want to keep this a special 'thank you' just between us. Okay (Customer Name)?
Email Template - If request came from Phone CS
Subject: A little something for your kind words!
Hi [Customer Name],
It was such a pleasure hearing how much you’re enjoying the [Product Name]. We truly appreciate the positive vibes!
Word of mouth means everything to a brand like ours. If you have a spare moment, would you be open to sharing your thoughts in a quick review on our Trustpilot page here: https://www.trustpilot.com/evaluate/lubracil.com.
The best part: As a token of our appreciation for your loyalty, once your review is live, just reply to this email with a screenshot. We will let you pick any product from our shop - lubracil.com and ship it to you entirely for free.
One quick note: Since this gift is a private 'thank you' from our team to a valued customer, we kindly ask that you refrain from mentioning the free product in the review itself. We’d love for the review to focus purely on your honest feedback about the [Product Name].
Thank you for being part of our community!