General Learning Disposition List

Wildix Disposition only consist of call outcome. Please refer to the list below:

1. ACB-Disputed

2. ACB-Resolved

3. Account Update

4. Cancelled Subscription

5. Cancelled vip - lawyer

6. Charge Inquiry

7. Client Verification

8. Core - Full Refund - Lawyer

9. Core-Full Refund

10. Disconnected - Lawyer

11. Disconnected Call

12. Dispo for review

13. Escalated

14. Fraud-Resolved

15. GEAR store credit

16. NCOL

17. OB Available - NI/NS

18. 
    

19. OB Not Available

20. Partial refund -not saved

21. Product Inquiry

22. Reshipment

23. RMA

24. Sale Made

25. Same Day Full Refund

26. Same Day Full Refund - Lawyer

27. Save-Adjust Billing (Active)

28. Save-Build Value

29. Save-Free Shipment (Active)

30. Save-Partial Refund (Active)

31. Save-Partial Refund (Closed)

32. Shipping Inquiry

33. SMS Engaged

34. SMS followup sent

35. SMS Internal test

36. SMS Skipped - OB

37. Spam

38. Spanish Agent Request

39. Test call

40. Unable to locate

41. Upsell - Full Refund - Lawyer

42. Upsell-Full Refund

43. Upsell-Partial Refund

44. VIP Full Refund - Lawyer

45. VIP-50% Refund

46. VIP-Full Refund

47. Voicemail

48. Void Same Day - Lawyer

49. Void-Same Day

50. ACB Disputed - Lawyer

51. ACB Resolved - Lawyer

52. RNR - Lawyer

53. Refill Full refund