General Learning Fraud Claim (Policies and Procedures)

Fraud Tools:

1. Explain Purchase

2. Verify customer's information

• Information matched:

  • RMA for Full Refund.

    • IF NO, Full Refund

• Information mismatched:

  • Full Refund

NOTE: CIF FOR DOCUMENTATION

Unauthorized Sale Tools:

1. Order is purchased under Cardholder's name

   • Above 18, RMA for Full Refund.

   • Below 18, Full Refund.

2. Order is purchased under different name

   • Full Refund