What is Price Match (Saving Tool)?
Price Match is where we utilize fact finding or probing to identify where the customer's confusion is with the order, building value, and offering the most appropriate saving tool.
Free Product
50% Future Discount
Billing Extension
25% Partial Refund
50% Partial Refund
When to use Price Match?
Price match is generally used when the customer has confusion with the order. Once you are able to identify where the confusion lies, then we are able to use the appropriate saving tool.
Examples:
The product is advertised as a bundle. There is certainty that some customers will misunderstand how the bundle is offered/priced.
The customer stated what he/she expected to pay for the order.
The price that customer mentioned should match or be near the *Price per bottle or *Price per bottle multiplied to the number of bottles that he/she was expecting to pay for and get the other bottles free.
When do we NOT take price match literally?
Customer expects to pay for the bundle order for the price of 1.
Customer asks to be only charged for a certain amount (any amount below 50% of the total charge)
Sample Save Calls:
Save call - Partial Refund
https://drive.google.com/file/d/1kgzohxvTJRwnuo6z82F9k9OAfnygZVPs/view?usp=sharing
2. Save - Future Discount
https://drive.google.com/file/d/16NEGeBVmIgjwESFWppcepkJwNM8hnMIt/view?usp=sharing
3. Save - Build Value
https://drive.google.com/file/d/1lId8C1t5fPMXqN8k1kWPSVXFlHJjJI7C/view?usp=sharing