Benefits:
Lifetime Warranty for ShowerEnvy Products
Free filter every 3 months upon your request
Free products every month by only paying the cost of shipping
Up to date knowledge on when a new product is added in the store.
Save almost $100 every month.
What is a VIP Membership?
VIP membership allows the customer to get access to free products every month from a variety of brands by only paying Shipping and Handling and be enrolled to a subscription.
How it was ordered?
During checkout, there's a box that shows customer agreed to the VIP membership below where their information is filled.
How does it work?
Once the customer agreed to be a member, they will receive an Activation Email where they would have to activate their account by setting up a password. It also has the link to our VIP store.
VIP Website: https://nortex.vip/
Refund and Cancellation Tools:
Cancellation Tools:
Explain how they were signed up
Explain VIP membership benefits & Probe if they have activated their VIP account.
If not activated, advise to activate first. Inform the customer about the activation email that they receive.
Or provide registration link:
Offer 15-Stage filter (Valued at $54.75) for free.
Cancel
UPDATE: ShowerEnvy Update: Refund Policy (3/18/26)
Loose Refund Policy - Immediate full refunds for all refund requests (Product and VIP charges).
Refund errors - Please ask for paypal email.
Refund Tools:
50% Partial Refund
100% Full Refund
Note: If VIP subscription from PEG processed orders, loose refund policy. 100% Refund if claimed did not sign up.
No threat: Up to 2 months of refund.
Valid Threats: IRATE, FTC, AG, BBB, BANK, Lawyer
100% Full Refund
Refund request for other VIP Charges:
ONLY IF VALID THREAT & VERY IRATE CUSTOMERS -
Inform the customer that we can only refund up to 6 months only due to system limitation.
If insists:
Refund what is asked. Prioritize customer satisfaction. Submit CIF