Our Job - Build Value:
To provide the benefits and for customer to find value for the subscription
To explain the terms and conditions they signed up for
To provide alternatives instead of cancellation
Cancellation (Saving) Tools
Fact Find / Probing Question, Build Value, & Explain Pricing
Billing Extension
Billing Modification (Change recurring cycle)
Future discount
Cancellation
Lubracil subscriptions are auto-renewing and may be triggered by selecting expedited shipping at checkout. By completing a purchase with expedited shipping selected, customers explicitly consent to enrolling in a recurring subscription and agree to these terms:
The checkout page includes a clear disclosure that expedited shipping enrollment activates a subscription
By placing the order, you accept the subscription terms, including recurring billing, shipping, and the timing of renewal charges.
Failure to read the disclosure does not exempt customers from these terms.
Subscriptions renew every 1, 3, or 6 months, depending on your selected plan.
Customers are automatically charged on each renewal date.
Once a subscription order has been processed or shipped, it is non-cancelable and non-refundable.
You may pause, cancel, or change your subscription before your next billing date.
Requests must be submitted to support@lubracil.com at least 48 hours before your renewal.
Requests received after processing will not be honored for refund or return.
You are solely responsible for managing your subscription. Forgetting to cancel, failing to read the subscription disclosure, or not understanding the offer are not grounds for refund.
Subscription orders are non-refundable, regardless of usage.
We do not refund unused, sealed subscription items once shipped.
Subscription orders do not qualify for our 120-day money-back guarantee unless they are the first-ever purchase.
Subscription Refund Policy
If Initial order:
Explain Order & Build Value
30% Partial Refund
RMA Mail Story
50% Partial Refund
RMA
If recurring order:
Deny Refund - Strictly follow - Explain terms and conditions
Save Pitch:
Fact Find / Probing Question, Build Value, & Explain Pricing
Probing questions are intended to promote critical thinking as well as to get the person asked to explore their personal thoughts and feelings about a particular subject.
Build product value by providing product benefits.
Pricing explanation helps the customer understand what was purchased.
Billing Extension or Billing Modification
Extend billing date by 30 days
Change subscription to every 30 / 90 / 180 days which ever is applicable. Explain pricing changes if availed. Refer to pricing for each product.
Future Discount
(25%-50% Future discount - For approval or if applicable)
Cancellation
"I have cancelled your subscription today. Nothing further will be billed or shipped. You will also receive an email confirming the cancellation"
If refund request - Deny:
"OK (CUSTOMER NAME), grab a pen and some paper, I have some important information for you to take down to process the return properly (WAIT FOR RESPONSE). OK your RMA number is (GIVE NUMBER). Please put that on the outside of the package and return to our international warehouse: