General Processes Reminders
CS Contact Process - Remember to ALWAYS:
Investigate
Review account details - Account status, past contacts, etc
Act
Act on the customer's requests
Confirm
Confirm actions and modify the account as necessary
Remember: The Two Subscription Types - S&S and VIP. Refer to the image below for a quick comparison.
S&S is accessed through Shopify Loop App
VIP is accessed through Checkoutchamp