Absolutely! Your satisfaction is our top priority. That’s why every order is backed by our 365-Day Satisfaction Guarantee — return it within 30 days for a full refund or take up to a full year to receive a 100% store credit toward your next purchase.
You can open and try the product without worry. If you’re not fully satisfied:
Within 30 days: Return it for a full refund (minus shipping/fees).
Up to 365 days: Keep it and still receive a 100% store credit toward your next order.
We want you to shop with total confidence — our goal is to make sure every purchase leaves you completely satisfied.
While many companies stop at 30 or 60 days, we go further. At Emera, your satisfaction is our top priority, which is why every purchase comes with our 365-Day Satisfaction Guarantee:
Within 30 days of purchase: If you’re not happy, simply return your order for a full refund (minus shipping/fees).
After 30 days and up to 365 days: You can keep the product and still receive a 100% store credit toward your next order.
This means you can try our products with total confidence — risk-free for an entire year
Generally, Emera Health only ships the best product produced at peak efficacy with ample time for usage prior to expiration. That being said, if a product is received that’s past its expiration, we’ll absolutely make it right and reship your new product free of charge. If you’ve kept the product past its expiration, our standard satisfaction guarantee would apply.
We value our relationships with health-care practitioners and want to ensure both you and your patients feel fully supported. If a patient returns one of our products, they are eligible to receive credit under the same terms of our 365-Day Satisfaction Guarantee:
Within 30 days of purchase: You may return the product for a refund (minus shipping/fees and restocking, if applicable).
After 30 days (up to 365): You don’t need to return the product to us — instead, you can receive a 100% store credit toward your next order.
Our goal is to make working with us as smooth and risk-free as possible, so you can feel confident recommending our products to your patients.
We make returns as seamless as possible for our valued customers and partnered practitioners. Simply give us a call at your convenience, at +1 (888) 885-2096 or email support@emera-health.com to initiate your request.
We value our international customers and appreciate your interest in Emera Health! Unfortunately at this time we cannot accept returns on products that have been shipped internationally (outside of the US and Canada). If you have specific questions, feel free to call us at +1 (888) 885-2096 and we’ll work with you in whatever way we can. All international sales are considered final.