Benefits:
Free products - every month by only paying the cost of shipping (Up to 10 products monthly)
Giveaways - product and cash-prize giveaways (valued at over $1,000)
Exclusive discounts & deals - special limited-time offers across all Olenis products
60-day money-back guarantee to return any unwanted items
What is a VIP Membership?
VIP membership allows the customer to get access to free products every month from a variety of products by only paying Shipping and Handling and be enrolled to a subscription.
How it was ordered?
During checkout, there's a box that shows customer agreed to the VIP membership below where their information is filled.
Billing Cycle:
First rebill: $31.63 at Day 21 after enrollment
Ongoing: $31.63 every 28 days
How does it work?
Once the customer agreed to be a member, they will receive an Activation Email where they would have to activate their account by setting up a password. It also has the link to our VIP store.
VIP Website:
vip.olenis.com
Refund and Cancellation Tools:
Note: Proactive VIP Cancellation for Fully Refunded orders. Partial refund - VIP Stays active.
Note:
Fill this doc for all subscription cancellation.
https://docs.google.com/spreadsheets/d/1eczrYLLsD1rWOd3CLopIXWXsApzBNZSFFvnh47pUedc/
Fill this form for all refunds processed:
https://docs.google.com/forms/d/e/1FAIpQLSeGvSRrw3Uo8EcsJTDf2WBZL9MNeH_bNl_IHublnu1dOUI9wQ/viewform
Cancellation Tools: (BASED ON WHAT WE CURRENTLY DOES FOR REVBOOST)
Explain how they were signed up
Explain VIP membership benefits & Probe if they have activated their VIP account.
If not activated, advise to activate first. Inform the customer about the activation email that they receive.
Or provide registration link:
vip.olenis.com
Cancel
Refund Tools:
50% Partial Refund
100% Full Refund
No threat: Up to 2 months of refund.
Valid Threats: IRATE, FTC, AG, BBB, BANK, Lawyer
100% Full Refund
If disputed: Go here - Already Contacted Bank
Refund request for other VIP Charges:
ONLY IF VALID THREAT & VERY IRATE CUSTOMERS -
Inform the customer that we can only refund up to 6 months only.
If insists:
Gauge the customer - If anger level is 7 out of 10 or more (raising voice, making threats, anything government or attorney related extremely frustrated), refund what is asked. Prioritize customer satisfaction.