Benefits:
80% off products (offered and available on the VIP Store)
Giveaways (offered and coming soon)
Special Discounts and Deals (offered and coming soon)
What is a VIP Membership?
VIP membership allows the customer to get access to free products every month from a variety of product by only paying Shipping and Handling and be enrolled to a subscription.
How it was ordered?
During checkout, there's a box that shows customer agreed to the VIP membership below where their information is filled.
Billing Cycle:
14 day free trial and then billed $29.99
Billed $29.99 every 28 days thereafter
How does it work?
Once the customer agreed to be a member, they will receive an Activation Email where they would have to activate their account by setting up a password. It also has the link to our VIP store.
VIP Website:
VIP Terms:
Yes! I want FREE Expedited Shipping + Rewards Club! (LIMITED TIME ONLY)
Our VIP Membership gives you 80% off any Verala product through our VIP Collection. Normally $29.99 per cycle — claim it 100% FREE for the next 14 days. After that you'll be billed $29.99 every 28 days. Cancel any time via Membership Cancellation in the footer.
Refund and Cancellation Tools:
Note: Proactive VIP Cancellation for Fully Refunded orders. Partial refund - VIP Stays active.
Cancellation Tools:
Explain how they were signed up
Explain VIP membership benefits, advise to visit the VIP store first by logging in using their email address and see what we have to offer.
Cancel
Refund Tools:
50% Partial Refund
100% Full Refund
No threat: Up to 2 months of refund.
Valid Threats: IRATE, FTC, AG, BBB, BANK
100% Full Refund
Refund request for other VIP Charges:
ONLY IF VALID THREAT & VERY IRATE CUSTOMERS -
Inform the customer that we can only refund up to 6 months only.
If insists:
Gauge the customer - If anger level is 7 out of 10 or more (raising voice, making threats, anything government or attorney related extremely frustrated), refund what is asked. Prioritize customer satisfaction.