Subscribe and Save Policies

Customers may opt-in to the refills' subscribe and save. They get a 15% applied discount on every shipment. It ships every 4 months and they can cancel anytime.

7-day advance notice: We always email you 7 days before processing your next subscription order. This gives you time to skip, pause, or cancel if you want.

Our Job:

Our Job is to build value. For them to find value in having the refills on an autoshipment. Our refund Policy is very simple, we must make sure to de-escalate and satisfy our customers.

Cancel & Refund Tools:

1. Fact Find / Probing Question, Build Value, & Explain Terms

2. Extension / Billing Cycle Change

3. 25% partial refund

4. Mail Story

5. 50% Partial refund

6. RMA

7. Full Refund (Valid Threat)

Valid threats: BBB, FTC, AG, BANK, Lawyer, Very Irate Customers

Cancel and Refund Pitch:

• Fact Find / Probing Question, Build Value, & Explain Pricing

• Probing questions are intended to promote critical thinking as well as to get the person asked to explore their personal thoughts and feelings about a particular subject.

• Terms explanation helps the customer understand what was purchased.

• Build product value by providing product benefits.

• Extension / Billing Cycle Change

  • Use if they have too much supply / don't need it yet

• 25% Partial Refund.

  • 25% Partial Refund

• Explain Mail Story

  • Explain the hassle of returning the product before getting a refund, basically making them understand that our save offers are better than waiting around for a refund.

  • The hassles of returning the product - customer need to pay for shipping it back, then wait 1-2 weeks regarding an update from email if the product is eligible for refund.

• RMA Downsell

  • "I have been approved  to issue you an immediate 40% refund of (REFUND AMOUNT) and you can continue to use the product."

• Issue RMA

  • "OK (CUSTOMER NAME), grab a pen and some paper, I have some important information for you to take down to process the return properly (WAIT FOR RESPONSE). OK your RMA number is (GIVE NUMBER).  Please put that on the outside of the package and return to: 

• Full Refund (Valid Threats)

  • We do not want unhappy customers. I have gone ahead and  issued a full refund into your account in the amount of ($0.0). It will post back into your account within 10 business days depending on the speed of your bank.