"Hi [Customer Name], this is [Your Name] from Olenis. I was just looking through our recent site visitors and noticed you were checking out the [Product Name]! How is your day going?"
"I saw you had a few items in your shopping bag, but you didn't quite get a chance to finish the checkout. I wanted to reach out personally to see if you had any questions about the ingredients or the routine?"
"I’d be happy to help you finish that order right now so we can get your products in the mail this afternoon. In fact, since I have you on the line, I can even apply a 15% OFF code manually for you. Would you like to get that started?"
"No worries at all! I know you're busy. What I'll do instead is send you a direct link to your Saved Bag with that discount code already applied. That way, you can just click and checkout whenever you’re ready. Sounds good?"
"Thanks for chatting with me, [Customer Name]. We can't wait to see your results! Have a beautiful day."
Price: "I hear you. Our products are highly concentrated, so a single bottle usually lasts [3 months]. If you break it down, it's about [Amount] a day for your skin. Does that make it feel a bit more manageable?"
"I'm using something else": "That’s fair! Our [Product] actually works great alongside other brands, especially if you're looking for that extra boost of [Benefit]. Would you like to know how to layer it?"
"Just browsing": "No problem at all! I’ll send over that link anyway so you don't have to go searching for the items again when you are ready. No pressure at all."
[Agent]: "Awesome! I’ve gone ahead and secured that initial order for you, and your confirmation details will be hitting your inbox shortly.
Now, before I let you go, because you completed your order with me today, you’ve actually qualified for our OLENIS VIP Membership program.
What this means is that every single month, you get access to up to 10 free products from our store—all you have to do is cover the cost of shipping and handling. You also get automatically entered into our exclusive product and cash-prize giveaways valued at over $1,000, along with special limited-time discounts and a 60-day money-back guarantee on any unwanted items.
It is completely free to try out today. Your first 21 days are entirely on us, and if you love the perks and want to keep it, it’s just $31.63 every 28 days to stay enrolled. You can easily cancel whenever you want.
Would you like me to add those VIP perks to your account today since you already qualify?"
If the customer accepts (YES):
[Agent]: "Perfect, I’ve got that added for you!
Now, to make sure you can access your benefits right away, here is what is going to happen next:
Check Your Email: In just a few minutes, you’ll receive an Activation Email from us.
Set Your Password: Inside that email, there is a registration link. Just click that to set up your private account password.
Log In: Once your password is set, you can head straight over to our dedicated VIP website at vip.olenis.com to start claiming your monthly free products and checking out your exclusive member discounts.
Does that all make sense?"
If the customer declines (NO):
[Agent]: "No problem at all! I completely understand. We will keep your order exactly as it is without adding the membership. Thank you so much for shopping with OLENIS today, and have a wonderful rest of your day!"