Benefits:
Free shipping & handling on the initial purchase with VIP
Up to 10 free + shipping or 50% off exclusive VIP products per month
Monthly & quarterly giveaways (HydroJet gift cards and cash prizes)
What is a VIP Membership?
VIP membership allows the customer to get access to free products every month from a variety of products by only paying Shipping and Handling and be enrolled to a subscription.
How it was ordered?
During checkout, there's a box that shows customer agreed to the VIP membership below where their information is filled.
How does it work?
Once the customer agreed to be a member, they will receive an Activation Email where they would have to activate their account by setting up a password. It also has the link to our VIP store.
VIP Website:
https://gethydrojet.com/pages/hydrojet-vip-home
Refund and Cancellation Tools:
Notes:
**Proactive VIP Cancellation for Fully Refunded orders. Partial refund - VIP Stays active.
**Remove VIP tags if VIP subscription was cancelled.
Cancellation Tools:
Explain how they were signed up
Explain VIP membership benefits & Probe if they have activated their VIP account.
If not activated, advise to activate first. Inform the customer about the activation email that they receive.
Or provide registration link:
https://gethydrojet.com/pages/hydrojet-vip-home
Cancel
Refund Tools:
50% Partial Refund
100% Full Refund
No threat: Up to 2 months of refund.
Valid Threats: IRATE, FTC, AG, BBB, BANK, Lawyer
100% Full Refund
Refund request for other VIP Charges:
ONLY IF VALID THREAT & VERY IRATE CUSTOMERS -
Inform the customer that we can only refund up to 6 months only.
If insists:
Gauge the customer - If anger level is 7 out of 10 or more (raising voice, making threats, anything government or attorney related extremely frustrated), refund what is asked. Prioritize customer satisfaction.